SHIPPING & RETURNS

Shipping Policy

At Ridge Forrester Utility, we are committed to ensuring that your outdoor products reach you in a timely and cost-effective manner. We use reliable shipping methods and carefully consider the packaging to guarantee the safe delivery of your items. Our goal is to provide you with a seamless experience, from the moment you place your order to when it arrives at your doorstep.
If you have any specific shipping requirements or questions, feel free to contact our team. We are here to assist you and make sure that you have all the information you need to track your shipment and understand the associated costs.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you need to make a return or exchange, please read our policy below.

1. 14-Day No Questions Asked Return Policy

We offer a 14-day 'No Questions Asked' Return Policy on all eligible items.

Eligibility: You have 14 calendar days from the date you received your order to initiate a return.
Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (usually 5-10 business days).

2. Shipping Costs for Returns

Customer Responsibility: The customer is solely responsible for returning any item. Shipping costs are non-refundable.

3. How to Initiate a Return

To initiate a return, please contact joe@joepaine.com or 072 2001 803 with your original order number.

4. Return Shipping Address

Please send your return package, along with your original order number and contact information, to the following address:

WAT WAT Store

44 Stanley Avenue

Milpark

Johannesburg